RETURN & REFUND POLICY

At Playexuss, we want you to be satisfied with your purchase. If you are not fully satisfied, please review our return and refund policy below.

Return Eligibility

• Returns are accepted within 14 days of the delivery date.

• Items must be unused, unworn, unwashed, and in original packaging.

• A valid proof of purchase is required.

Non-Returnable Items

The following items are not eligible for return:

• Worn, damaged, or altered items

• Clearance or final-sale items

• Gift cards

Return Process

To initiate a return, please contact us at:
📧 info@playexuss.com

Please include:

• Order number

• Reason for return

• Photos (if the item is defective or incorrect)

Return instructions will be provided once your request is approved.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our error.

• Original shipping fees are non-refundable.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection.

• Approved refunds will be issued to the original payment method.

• Refund processing time: 3–7 business days after approval (depending on your payment provider).

Exchanges

• We do not offer direct exchanges.

• Please return the item and place a new order.

Late or Missing Refunds

If you have not received your refund after 7 business days, please contact your bank or payment provider.
If the issue persists, contact us at:
📧 info@playexuss.com