🔄 Cancel or Change Your Order

We understand that plans can change — and we’re here to help. Please review the details below if you need to cancel or modify your order after purchase.

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❗️ Can I Cancel My Order?

Yes — you can request a cancellation within 2 hours of placing your order, as long as it hasn’t been processed for shipping yet.

To cancel your order:

• Contact us immediately at info@playexuss.com

• Include your Order Number and reason for cancellation

⏱️ Note: Orders already packed or shipped cannot be canceled, but you may still be eligible for a return after delivery.

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✏️ Can I Change My Order?

You may request small changes (such as address edits or product color) within 4 hours of placing the order.

To request a change:

• Email us at info@playexuss.com

• Mention your Order Number and clearly state the change you want

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🚚 Already Shipped?

If your order has already been shipped, we’re unable to cancel or change it. However:

• You can refuse delivery and the item will be returned to us.

• Or wait for the item to arrive and request a return (if eligible). 👉 Please refer to our Return & Refund Policy for more details.

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📩 Still Need Help?

If you’re unsure or need urgent assistance, reach out to us anytime: 📧 info@playexuss.com We’ll do our best to respond within 24 hours (Mon–Fri).

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✅ Friendly Reminder

• Double-check your shipping address before placing an order.

• Custom or limited-edition products may not be eligible for change/cancellation.

💬 We're here to make it right — thank you for shopping with Playexuss!